Tarma Technical Support

Support by email | Defect reporting (bugs) | Feature requests

Tarma's tech support is great - fast, courteous, and technically competent. [Tom Z.]

Support by email

If you require technical support, please send an email message to support@tarma.com. Your feedback is an important source for our product development, so feel free to get in touch.

Although we try to answer all queries within 24 hours of receipt, we cannot guarantee this. However, if you haven't heard back from us within 4 business days, please resubmit your query; it might have gone missing or eaten by our anti-spam filter.

• Relevant Subject line - subjects that look like spam are thrown away immediately
• Attachments < 500 KB - place larger files on an FTP or web server and send a link
• No executable attachments - they are bounced by our mail server. If necessary, wrap your files in a .zip (WinZip and others) or .rar (WinRAR) archive
• Tell us which product you are using: Installer 5, ExpertInstall or QuickInstall.
• Tell us which version you are using: see Help > About...

Defect reporting (bugs)

If you think that you have found a problem with Tarma Installer, send an email to support@tarma.com. To streamline the resolution of your problem, it helps if you provide us with the following information:

Synopsis - A short summary of the problem you are experiencing.

Details - Describe how we can reproduce the problem. This is very important; if we cannot reproduce the problem, we cannot solve it either.

Version - The versions of Tarma Installer and Windows that you are using; use Help > About Tarma Installer to get all the details.

Example - If possible, include a .tin or .tip project file that illustrates the problem. Please note the Email requirements above.

Feature requests

If you have a suggestion for a new feature, send an email message to support@tarma.com. While we cannot promise to honor all requests, we will do our best to accommodate you either by incorporating the feature, or by suggesting a workaround. Please include the following information with your request:

Synopsis - A short summary of the feature you would like to see added.

Details - Describe what the feature should do and where it fits in Tarma Installer.

Version - The Tarma Installer version you are using; see Help > About Tarma Installer.

Rationale - If possible, provide us with the reasons why you think this feature is important. This helps us to prioritize the requests that we receive.

Your reply address

Make sure that your From: and Reply-to: addresses are correct! Each month we receive several messages that have incorrect return addresses, which means that our replies will never reach you.

Receiving our replies

Also ensure that your mail server doesn't bounce or silently discards our replies. We don't send executable attachments and don't send out spam. If you want to filter spam, please base your filter on IP addresses, not on "from" addresses. "From" addresses are trivial to forge, so they don't really mean much. IP address filters are much more reliable.

Anti-spam measures

Please note that to reduce the amount of spam that we receive, our mail server is configured to discard email messages from known spam sources.

If this happens with your email, you receive a bounce message saying 554 Service unavailable; Client host [IP address] blocked using blacklist-name; http-query.

Please consult the http-query to find out why your host was blacklisted.

If the blacklisted host is your ISP's mail server, then you should contact your ISP to have them remedy the situation.